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Blue Star Theatres

 

Ticket Policy
Southern Rep adheres to the following policies to ensure that all of our patrons have a safe and enjoyable experience. Please call the box office at 504-522-6545 if you have any questions or for more information. 

PURCHASING TICKETS:
Tickets can be purchased one of three ways: online, via telephone, or in person at the box office. All ticket purchases are held at Will Call at the box office on the day of the performance until curtain time. We are unable to mail tickets at this time.

BOX OFFICE TELEPHONE HOURS:
Wednesdays-Fridays 3pm-6pm and Saturdays 1-5pm, September through June

BOX OFFICE HOURS: 
Wednesday - Saturday 2pm - 5pm, plus one hour before each performance.

Seating is general admission except for subscribers.

ONLINE:
Available at www.southernrep.com 24 hours a day, 7 days a week, up to 4 hours prior to a performance. Online ticket transactions will receive an email confirmation from our online ticketing partner Tix.com.

REFUNDS AND EXCHANGES:
Please note that all ticket purchases are final – we do not offer refunds. 

Single tickets may be exchanged for a different performance of the same production for a $5 fee plus any applicable upgrade charges up to an hour prior to show time.

Subscribers may exchange their tickets for a different performance with no additional charge. 

LATECOMERS:
Latecomers arriving after the start of a performance will be seated at the discretion of the house manager to avoid disrupting the show for other patrons and the performers. 

WAITING LIST:
For sold out performances, we will start a waiting list one hour prior to curtain or at the time the performance sells out. Only Southern Rep Subscribers have priority on the waiting list and may place their names on the list by phone. All other waiting list addition must be made in-person. Any tickets available at show time will be sold to those on the waiting list in the order in which they appear.

ACCESSIBILITY:
In compliance with the Americans with Disabilities Act, Southern Rep provides ADA accessible seating for all performances on a first come, first served basis. Our ADA seating includes removable seats for patrons in wheelchairs, as well as additional seats available for companions. Please note that rows B-F and H-L may not be accessible to some patrons due to the small stairs leading up to higher rows. Southern Rep has limited storage space for wheelchairs, walkers, etc. Please call the box office to inquire about purchasing tickets for “ADA Accessible” or “Wheelchair and Companion” seating when making your reservation and plan to arrive at least 30 minutes prior to curtain. 

CHILDREN/CONTENT:
Some Southern Rep productions are not suitable for all audiences. Please refer to the production’s description and family rating before purchasing tickets. Everyone entering the theatre must have a ticket. All children must be able to sit in their own seat for the entire length of the performance without disturbing those around them. For the comfort and enjoyment of all audience members, children ages five and younger are not permitted at mainstage performances.

RECORDING DEVICES:
The taking of photographs or operation of any recording device in the theatre is strictly forbidden. Anyone seen making use of a recording device may be asked to leave the theatre and delete any content recorded.

HANDHELD ELECTRONIC DEVICES: 
Please turn off or silence all handheld devices, beepers, watch alarms and cell phones prior to the start of the performance. Please refrain from making use of these devices during the performance – both the light and noise are distracting to the performers and your fellow audience members. 

 

 

 

 
 
 
Box Office 504.522.6545 • Admin 504.523.9857 • Fax 504.523.9859
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